Shipping and Refunds Policy

1. Shipping Timeframe:

Processing Time: Orders are typically processed within 1-2 business days from the time they are placed, excluding weekends and holidays. Please allow this time for us to carefully pack and prepare your order.
Shipping Time: Standard shipping usually takes 7/12 business days, depending on your location. Delivery times may vary based on the destination, carrier delays, or high-volume periods such as holidays.

Shipping Options

Price

7-10Day Shipping (Order under $99)

$9.99

10-15 Day Shipping (Order under $99)

Free

NOTE: We are not responsible for shipping carrier delays.

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Shipping Rates:

Please be aware that international orders may be subject to customs duties, taxes, or additional fees once they arrive in your country. These charges are the customer's responsibility and are not included in the total at checkout.
We advise checking with your local customs office for more information regarding these charges.
Standard Shipping: We offer free standard shipping on orders over $50 within the domestic United States.
For orders under $100, a standard shipping fee of $5.99 will be applied.
International Shipping: International shipping rates are calculated at checkout based on the destination and weight of the order. Delivery times may vary.
We partner with reliable carriers like USPS, UPS, and FedEx for domestic and international shipments. We will select the best available carrier to deliver your package based on your location.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
If you do not receive a tracking number or experience issues with your tracking, please reach out to our customer service team for assistance.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at admin@sleepinsoul.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

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FAQs

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Check our FAQs for a quick answer

Office

Heard Street Mawson, ACT, Australia

Email us

admin@sleepinsoul.com

support@sleepinsoul.com

Frequently asked questions

How does the plush toy work?

Our plush toy is equipped with realistic breathing motions, soothing heartbeat sounds, and a gentle nightlight. These features are scientifically designed to mimic calming sensory experiences, helping to reduce anxiety and promote restful sleep.

How does the plush toy help with anxiety?

The plush toy is designed to provide emotional support by mimicking natural, comforting sensations. Its soft breathing motion, heartbeat sounds, and gentle glow are scientifically proven to reduce stress, calm the mind, and create a sense of safety, helping you feel more at peace.

What are the available modes?

You can customize your experience with multiple modes, including:

a. Breathing only

b. Breathing with sounds

c. Breathing with light

dAll-in-one sensory comfort

What emotional benefits can I expect from the toy?

The calming rhythm of its breathing, combined with the soothing sounds and gentle glow, promotes relaxation, helping you fall asleep faster and enjoy uninterrupted, deeper sleep.

Relief from anxiety: The heartbeat sounds and breathing motions create a calming presence.
A sense of companionship: Perfect for lonely nights or moments of stress.
Improved sleep: Drift into deeper, restorative sleep with its gentle sensory features.

How does the breathing mechanism work?

The toy’s realistic breathing motions replicate the rise and fall of natural breathing, syncing with your body’s rhythm. Simply hold the toy close, and let the soothing motion help you relax, as if you're cuddling with a real companion.

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