Return and Refund policy

At Sleepingsoul, we believe in providing our customers with products that bring comfort and relaxation. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free 30-day return and refund policy from the date of delivery. Our goal is to ensure you are happy with your order, and we want to make the process as easy as possible.

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Last updated: December 29

1. General

2. Return Process

3. Refund Processing

4. Damaged or Defective Products

5. Non-returnable Items

6. Exchanges:

7. Shipping Costs

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@sleepinsoul.com. Please note that returns will need to be sent to the following address: 21/6 heard street, Mawson, ACT, Australia 2607

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@sleepinsoul.com.

2. return process:

To start a return, please contact our Customer Support Team at [email address/contact form] with your order number and the reason for the return.
We will provide you with detailed instructions on how to return the item.
Customers are responsible for the return shipping costs, unless the return is due to a defective or damaged product.

3. refund processing

Once our team receives and inspects the item, a refund will be processed to the original payment method.
Refunds can take up to 7-10 business days to appear in your account, depending on your bank or payment provider.
If your refund is approved, you will be notified via email.

4. damaged or defective products:

If the item is damaged or defective upon arrival, please contact us within 7 days of receipt with photos of the damage, and we will provide a full refund or exchange, along with instructions for returning the product at no additional cost to you.
In case of damage during shipping, please keep all packaging materials for the carrier’s inspection.

5. non-returnable items:

Items that are sale or clearance marked, or any personalized products are not eligible for returns unless defective.
Gift cards are also non-returnable.

6. exchanges:

We do not currently offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

7. shipping costs

Return shipping costs are the customer's responsibility unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

If you have any questions about the refund or return process or need further assistance, please do not hesitate to contact our customer service team. We are here to help!

Note: Refunds will be issued to the original payment method. We cannot refund shipping costs unless the return is due to our error.

Thank you for shopping at Sleepingsoul. We appreciate your business and want to ensure you have a positive experience with us!

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