FAQs Page - Dec 29, 23:46:10

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023

How does the plush toy work?

Our plush toy is equipped with realistic breathing motions, soothing heartbeat sounds, and a gentle nightlight. These features are scientifically designed to mimic calming sensory experiences, helping to reduce anxiety and promote restful sleep.

How does the plush toy help with anxiety?

The plush toy is designed to provide emotional support by mimicking natural, comforting sensations. Its soft breathing motion, heartbeat sounds, and gentle glow are scientifically proven to reduce stress, calm the mind, and create a sense of safety, helping you feel more at peace.

What are the available modes?

You can customize your experience with multiple modes, including:

a. Breathing only

b. Breathing with sounds

c. Breathing with light

dAll-in-one sensory comfort

What emotional benefits can I expect from the toy?

The calming rhythm of its breathing, combined with the soothing sounds and gentle glow, promotes relaxation, helping you fall asleep faster and enjoy uninterrupted, deeper sleep.

Relief from anxiety: The heartbeat sounds and breathing motions create a calming presence.
A sense of companionship: Perfect for lonely nights or moments of stress.
Improved sleep: Drift into deeper, restorative sleep with its gentle sensory features.

How does the breathing mechanism work?

The toy’s realistic breathing motions replicate the rise and fall of natural breathing, syncing with your body’s rhythm. Simply hold the toy close, and let the soothing motion help you relax, as if you're cuddling with a real companion.

1. General Questions

1. What is SleepInSoul?
SleepInSoul is a brand dedicated to providing cozy, calming plush toys designed to reduce anxiety and improve sleep. Our mission is to bring comfort and relaxation into your daily life.

2. Who are your products for?
Our products are perfect for anyone looking to reduce stress, feel comforted, or improve their sleep quality. They are especially popular among females aged 18-40 but are loved by all age groups.

3. Do you offer gift wrapping?
Yes! We offer gift wrapping for an additional fee. You can select this option during checkout to make your purchase even more special.

4. How can I stay updated on new products and offers?
Subscribe to our newsletter to stay informed about new product launches, exclusive offers, and promotions. You can also follow us on social media for updates and inspiration!

5. Do you have a physical store?
Currently, we operate exclusively online. This allows us to serve customers worldwide with ease.

6. Can I order in bulk?
Yes, we accept bulk orders for special occasions or corporate gifting. Please contact us at support@sleepinsoul.com for more information.

7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options, depending on your location.

8. Do you offer a warranty?
While we don’t offer a formal warranty, we guarantee the quality of our products. If you encounter any issues, contact us, and we’ll do our best to make it right.

9. What if I have more questions?
We’re here to help! Reach out to us anytime via email at support@sleepinsoul.com or use the contact form on our website.

10. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive updates on exclusive offers, discounts, and new product launches.

2. Product Questions

1. What are SleepInSoul plush toys made of?
Our plush toys are crafted from high-quality, hypoallergenic materials that are soft, durable, and safe for all skin types.

2. How do these plush toys help with anxiety?
The plush toys are designed to provide a calming, comforting sensation through their soft texture and soothing design, helping to alleviate stress and improve relaxation.

3. Are the plush toys washable?
Yes! Most of our plush toys are machine washable. We recommend using a gentle cycle and air drying for best results. Check the care label on your toy for specific instructions.

4. Are these toys suitable for children?
Our plush toys are designed for individuals aged 3 and above. They are safe for children but are particularly designed for adults looking for comfort and better sleep.

5. Can I use these toys as gifts?
Absolutely! SleepInSoul plush toys make thoughtful and unique gifts for friends, family, and loved ones.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@sleepinsoul.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at admin@sleepinsoul.com

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at Heard Street Mawson, ACT, Australia.